What You Ask About Our Terms
Access and eligibility depends on local law. You must be above the minimum age in your region and have a valid government-issued ID. Players in Medan, Semarang and across Indonesia can open an account via the registration form, providing a real email, phone number and chosen password.
Go to the login page and tap 'Forgot password'. We'll send a reset link to your registered email within two minutes. Click the link, set a new password, and log back in. Do not share this reset email with anyone; it expires after one hour.
Yes. In your Account menu, you can add DANA, OVO, GoPay and QRIS wallets. Deposits from any of them go into the same account balance. You can switch between them at checkout. Each method is verified once; future transactions clear faster.
Withdrawal timing depends on your payment method. DANA, OVO and GoPay transfers usually complete within 10 minutes after verification. QRIS transfers can take 15–30 minutes. Bank transfers may take one to two business hours. You'll see status updates in your withdrawal history.
Before your first withdrawal, we ask for a government ID copy and proof of address to confirm you are who you say you are. This is a legal requirement in Indonesia and protects your funds. Upload via your Account menu; we review it within an hour.
Yes. Go to Account Settings and select 'Close Account'. Your balance will be paid out to your registered withdrawal method. If you want to take a temporary break instead, use the 'Pause Account' option to lock login access for 7, 14 or 30 days without closing it.
Contact our support team immediately via live chat or email with your account ID and transaction details. We investigate within 24 hours. If a deposit did not arrive, we trace it with your payment provider. If a bet outcome seems wrong, we pull the live-table recording to verify.
